Job Title: Pharmacy Clerk

Reports to: Chief Pharmacist, Staff Pharmacist

Status: Non-Exempt

Rate: $15.00-17.00/hr

Summary

The Pharmacy Clerk’s primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.

Essential Duties and Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily.
• Professionally manage and assist in all patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and in a polite manner.
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently.
• Maintain the confidentiality of patients’ private medical information according to the HIPPA Act.
• Prepare paperwork and compile medications for delivery and mail out orders.
• Manage and serve drive-thru patients in an efficient manner (if applicable).
• Ability to log into a variety of software systems and use a cash register.
• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day’s operations.
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Employee Role Expectations

• Must be neat and clean in appearance.
• Eagerness to help patients with a positive and friendly attitude.
• Strong organizational skills, attention to detail, and ability to multitask.
• Must be a self-starter.
• Willingness to take direction when needed.
• Ability to maintain composure when dealing with challenging situations.
• Ability and desire to learn new skills.
• Work effectively as part of a team to support the entire pharmacy, as well as individually.
• Able to communicate effectively, both verbally and in writing.
• Learn new software systems and type (data entry) accurately and efficiently.
• Dependable in attendance and job performance.
• Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members.

Qualifications

• High school diploma or equivalent required (or in progress).
• Ability to handle transactions accurately and responsibly.
• Basic math and computer skills.

Physical Requirements

• Must be able to stand for long periods of time and move quickly from one workstation to another
• Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
• Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
• Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
• Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
• Must have ability to communicate verbally with staff and patients
• Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)

Benefits (Full-time employees)

• Medical, dental, and vision insurance
• HSA, FSA, LPFSA options
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
• Employee discount, includes prescriptions
• Retirement savings (401k)
• Paid Time Off (PTO)
• Paid volunteer time
• Company paid short term disability
• Company paid life insurance
• Discounted logowear
• Employee Assistance Program

Benefits (Part-time employees)

• Employee discount, includes prescriptions
• Retirement savings (401k)
• Paid Time Off (PTO)
• Discounted logowear
• Employee Assistance Program