Job Title: Lewis Family Drug (LFD) Customer Service

Reports to: Chief Pharmacist, Front End Manager

Status: Non-Exempt

Rate: $15.00-17.00/hr

Summary

The LFD customer service associate is responsible for providing friendly, prompt, and knowledgeable service to patients and customers.

Essential Duties and Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily
• Professionally manage and assist in all customer sales, returns, wait times and complaints
• Answer phone calls promptly and in a polite manner
• Serve as liaison between the customer and various store departments by providing friendly, courteous and prompt information
• Responsible for daily processes and opening and/or closing customer service machines
• Responsible for operating the cash register, copier, and other store equipment as necessary
• Responsible for keeping customer service/ front end clean, neat and clutter free
• Promote Lewis initiatives and represent Lewis in a positive manner to our customers and communities
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist or Front End Manager

Employee Role Expectations

• Must be neat and clean in appearance
• Eagerness to help customers and patients with a positive and friendly attitude
• Strong organizational skills, attention to detail, and ability to multitask
• Must be a self-starter
• Willingness to take direction when needed
• Ability to maintain composure when dealing with challenging situations
• Ability and desire to learn new skills
• Work effectively as part of a team to support the entire pharmacy, as well as individually
• Able to communicate effectively, both verbally and in writing
• Dependable in attendance and job performance
• Possess the initiative to plan for and complete daily activities in coordination with other team members

Qualifications

• High school diploma or equivalent required (or in progress)
• Ability to handle transactions accurately and responsibly
• Basic math and computer skills

Physical Requirements

• Must be able to stand for long periods of time and move quickly from one workstation to another
• Must be able to constantly operate a cash register and other customer service equipment
• Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
• Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
• Must have ability to communicate verbally with staff and patients
• Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)

Benefits (Full-time employees)

• Medical, dental, and vision insurance
• HSA, FSA, LPFSA options
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
• Employee discount, includes prescriptions
• Retirement savings (401k)
• Paid Time Off (PTO)
• Paid volunteer time
• Company paid short term disability
• Company paid life insurance
• Discounted logowear
• Employee Assistance Program

Benefits (Part-time employees)

• Employee discount, includes prescriptions
• Retirement savings (401k)
• Paid Time Off (PTO)
• Discounted logowear
• Employee Assistance Program