Job Title:         Floor Manager

Reports to:     Store Manager, Assistant Store Manager

Status:            Non-Exempt

***This position is full time and located in Madison, SD. The schedule will include day time, evening and weekend shifts.

Summary

The Floor Manager assists the Store Manager and the Assistant Manager in store operations and acts in their place when absent. The Floor Manager is expected to help in all areas of the store when needed. Additionally, the Floor Manager will be responsible for the smooth operations of their assigned department(s) within the store. This includes being accountable for merchandise availability, department standards and customer service. The Floor Manager will utilize product knowledge to support sales as well as teach, direct, and support sales associates.

Essential Duties and Responsibilities

• Greet all customers with a smile and friendly attitude
• Support the management schedule
• Responsible for proper procedures when opening and closing the store
• Ensure store is kept clean, stocked and ready for the day’s operations by completing daily tasks or delegating daily tasks when necessary
• Act as an advocate for all company policies and procedures
• Willingness to be trained and remain competent in all areas of the store (i.e. Customer Service, Loss Prevention, digital photo equipment, registers, management functions, etc.)
• Assist with training of store employees when needed
• Manage one or more departments within the store
• Ability to handle conflict situations with tact and diplomacy
• Ability to recognize big picture goals of the store and contribute accordingly
• Additional duties assigned by management

Employee Role Expectations

• Must be neat and clean in appearance
• Promote Lewis Drug in positive way within the community
• Eagerness to help customers with a positive and friendly attitude
• Strong organizational skills and ability to multi-task
• Must be able to handle multiple tasks in a fast paced setting
• Must be a self-starter
• Willingness to take direction when needed
• Ability to maintain composure when dealing with challenging situations
• Ability and desire to learn new skills
• Desire to teach and empower others
• Work effectively as part of a team to support the entire store, as well as individually
• Ability to communicate effectively, both verbally and in writing
• Support corporate directives and decisions

Qualifications

• High school diploma or equivalent required
• Experience as a Department Manager preferred
• Ability to read, interpret and act on corporate policies and procedures
• Must have basic math and computer skills

Physical Requirements

• Ability to constantly move about the sales floor or stand for long periods of time
• Work with full range of hands, wrists, and arms (i.e. ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
• Ability to lift up to 10 lbs. constantly, up to 20 lbs. frequently, and up to 50 lbs. occasionally with or without accommodation
• Ability to adjust or assemble sections of shelving and plan spatially for area resets (some planogram adjustments may need to be made)
• Must be able to frequently position self at varying shelf height levels to stock or merchandise product as required
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
• Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
• Occasionally work in outdoor conditions that include inclement weather